I have created an account on your website, however I do not see my order(s) there. Why?
When a new account is created, the system does not automatically check for existing orders from customers with the same name or email address. If you would like to add your older orders to your account,send an email to firstname.lastname@example.org with all of your details(order number, email, name) and we will link them for you. Please note that Indiegogo orders cannot be added to the accounts as those records are stored in a separate database that is not connected to the website.